Platform support · Customer.io

Customer.io, without the duct tape

We set up, tidy and run Customer.io for product-led teams: clean data in, journeys that make sense, and reporting you can trust.

We implement and support Customer.io. We're not a Customer.io partner, so you get our honest view of it.

Get help with Customer.io

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SIGNS YOU NEED THIS

Signs your Customer.io needs help

Tick what applies. Each one makes your messages a little less relevant.

Your diagnosis

0/ 6 symptoms

Squeaky clean. Or nobody's looked yet. Either way, we'd love a peek.

Get a second opinion

WHAT WE DO

What we do with Customer.io.

01

Implementation

Tracking, identity and data flowing in properly, so every message starts from the truth.

02

Warehouse connections

Data from your warehouse into Customer.io, and engagement data back out again.

03

Journey builds

Automations and broadcasts your team can read, own and change.

04

Clean-up

Duplicate and stale profiles merged or removed, which also keeps your profile count honest.

05

Ongoing support

Extra hands for campaigns, or a second opinion when something looks off.

WORKS WITH

What Customer.io usually sits next to.

Product Analytics

Purpose-built product analytics. Funnels, retention, cohort analysis, feature adoption, for product and growth teams that need answers without filing a ticket. Designed to sit alongside GA4, not replace it.

Best forProduct and growth teams making roadmap decisions on instinct because GA4 can't keep up.

When we'd suggest something else

If push notifications are the main channel and budget is tight, OneSignal may be the simpler fit. If you need a heavyweight, many-channel platform and have the team to run it, Braze is worth a look. Compare platforms →

RELATED GUIDES

You might also want to read.

FAQS

The questions people ask us first.

Are you a Customer.io partner?

No. We implement and support Customer.io without a partnership, so our advice isn't tied to it.

How is Customer.io priced?

On profiles: the maximum number of uniquely identified people and objects in your account. Essentials starts at $100 a month and Premium at $1,000 a month, with custom Enterprise pricing. There's a trial, but no free plan.

Does Customer.io do WhatsApp?

Yes. It's set up through your Facebook Business account or through Twilio.

Where is Customer.io data hosted?

In a US or EU data centre, chosen when you sign up. Neither is in Africa, so treat it as a cross-border transfer under POPIA.

OTHER WAYS WE CAN HELP

Get connected

Talk to us about Customer.io.

Tell us how you use Customer.io today and what isn't working. We'll tell you honestly what we'd change.