YOUKNOW ConnectPart of YOUKNOW ↗
LIVE: dashboards being opened voluntarily◉UPDATE: WhatsApp confirmed as where your customers are◉CONFIRMED: churn dropped, nobody popped champagne◉DEVELOPING: marketing and IT agreeing on something◉BREAKING: campaign sent without three approval meetings◉UPDATE: customer data lives in one place now◉LIVE: segment built in minutes, not sprints◉CONFIRMED: WhatsApp opt-in rate up, ad budget down◉UPDATE: attribution numbers finally match across teams◉
Customer technology · for Africa

Turn upyour customerdata.yes, all of it

Choosing customer technology is exhausting. We help businesses across Sub-Saharan Africa find the right platform for engagement, customer data, analytics, BI and attribution, then set it up and stick around.

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← this means "sawubona, neighbour"
Vintage cut-out, girl with pearl earring holding a megaphone, wearing headphones, her eyes following the light
move your mouse,
she follows the light ✳
What we do · five chapters

Pick the one that
hurts the most.

CEP01

Customer Engagement

Real-time email, push, SMS, in-app and WhatsApp messages, plus personalised web and e-commerce experiences.

InsiderOneOneSignal
CDP02

Customer Data Platform

Every version of your customer, stitched into one profile your whole business can trust.

Amperity
PA03

Product Analytics

Funnels, retention and feature adoption your product team can answer without waiting on an analyst.

Amplitude
BI04

Business Intelligence

Dashboards that people outside the data team open and use.

DOMO
ATTR05

Mobile Attribution

The truth about where your app users come from, plus deep links that land where they should.

AppsFlyerBranch
← drag or scroll sideways, there are five
WHY CONNECT

We're the
signal people.

Your customers leave signals everywhere: on your website, in your app, at the till and in your loyalty programme. Most of those signals sit in separate tools and teams. We connect them into one view of each customer, then help you make the next best move.

YOUR SIGNALSWebsiteAppIn storeLoyaltyCRMONE VIEW OF EACH CUSTOMERWebsiteAppIn storeLoyaltyCRMYOUR SIGNALSONE VIEW OF EACH CUSTOMERTHE NEXT BEST MOVE
TM
Thandi M.One customer, one view
Last seenApp, 2 days ago
LovesTrail running
LoyaltySilver, 1,800 pts
PrefersWhatsApp
THE NEXT BEST MOVE
YOUKNOW Store · nowPush

Your size 9 is back in stock.

Because Thandi viewed the same trail shoe three times this week.

YOUKNOW Store · nowWhatsApp

You're 200 points from Gold. Double points this weekend.

Because her loyalty spend has slowed for two months.

YOUKNOW Store · nowEmail

Free delivery on your next order, on us.

Because she hasn't opened the app in 30 days.

YOUKNOW Store · nowIn-app

Finish setting up your account in one tap.

Because she dropped off at step 3 of sign-up.

HOW IT WORKS
  1. 01

    You ping us

    Email, WhatsApp voice note, a "help!" on a serviette.

  2. 02

    We listen

    We take the time to learn your stack and the gaps inside it.

  3. 03

    We pick the tool

    Whichever one fits your team and your budget.

  4. 04

    We wire it up

    We move fast, train your team and stick around.

Vintage cut-out, shaka hand sign
◉ Shipped with
Amperity logoAmplitude logoAppsFlyer logoBranch logoDOMO logoInsiderOne logoOneSignal logo
+ we also support
Customer.io logoIterable logoMoengage logo
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Sharp.Let's connect.

One email, a straight answer on whether we're the right fit. No 40-slide deck, promise.

Start a conversationconnect@youknow.co.za →
YOUKNOW <3